Celik Works
Flipjet · Support

Support

Something not working, or a question about the game or your data? We are here to help.

Contact us

Email hello@celikworks.com. Please name the game in the subject line and write in English if you can. We aim to reply within two business days.

In Flipjet, Settings › Support opens this page. The game version is shown at the bottom of Settings.

Flipjet is available for iPhone and plays in landscape.

What to include in a bug report

The more of this you send, the faster we can find and fix the problem:

  1. Game version, shown at the bottom of the game’s Settings.
  2. Device and system: your iPhone model (for example “iPhone 15”) and iOS version.
  3. What happened: what you did, what you expected, and what you saw instead. The course number and steps to make it happen again help most.
  4. When it happened: date, approximate time and your time zone.
  5. Screenshots or a short screen recording, if you can.

Frequently asked questions

Is Flipjet affiliated with any carmaker?

No. Flipjet is an original game by Celik Works. It isn’t affiliated with or endorsed by any carmaker.

Does Flipjet have ads or in-app purchases?

Flipjet shows no ads. It is free to play, with optional in-app purchases sold by Apple: coin packs, one-time items such as paint sets and the Coin Doubler, and the Flipjet Club subscription. Every course can be finished without buying anything, and coins are also earned on every run.

  • Restore: on a new iPhone or after reinstalling, tap Settings › Restore Purchases. One-time purchases and an active membership come back; coin packs and coins already added do not.
  • Cancel Flipjet Club: open Settings › your name › Subscriptions on your iPhone, or tap Manage Subscription in the game, at least 24 hours before the current period ends (Apple’s steps). Deleting the game does not cancel it.
  • Refunds: Apple handles them at reportaproblem.apple.com.

Full rules: Purchases and the subscription in the Terms of Use.

Do I need an internet connection?

No. Flipjet plays fully offline. Buying or restoring a purchase needs a connection to the App Store. Only the Privacy Policy, Terms of Use and Support links open web pages.

I lost my progress, or I have a new iPhone. Can I get it back?

Flipjet has no accounts or cloud save. Your progress is saved on your iPhone and is included in your iPhone’s backup (iCloud Backup or a backup on your computer).

  • New iPhone: set it up from a backup of your old iPhone, and your progress comes with it.
  • Deleted the game without a backup: progress and coins saved only on the device cannot be recovered. We never receive a copy, so we cannot restore it.
  • Purchases: they stay with your Apple Account. Tap Settings › Restore Purchases to bring back one-time purchases and an active membership.

How do I delete my data?

Delete the app. All game data is stored on your iPhone, so deleting Flipjet deletes it. Copies in older iPhone backups stay there until you delete those backups. There is no account to close.

To delete emails you sent us, write to hello@celikworks.com with the subject “Data deletion request”. We confirm within 10 business days and complete the request within 30 days. Full details: Deleting your data in the Flipjet Privacy Policy.

Does Flipjet track me or collect my data?

No. Flipjet collects no personal data and does not track you. It has no ads, no analytics and no third-party software that collects data, so it never shows the iPhone tracking prompt. See the Flipjet Privacy Policy.

Do Not Sell or Share My Personal Information (US residents)

We do not sell or share personal information, and we do not use it for targeted advertising, so there is nothing to opt out of. If that ever changes, we will update the Privacy Policy first and add a way to opt out. Questions: email hello@celikworks.com. We will not treat you differently for using your privacy rights.

I’m a parent. What should I know?

  • Flipjet is rated 13+ on the App Store. You can limit apps by age rating with Screen Time › Content & Privacy Restrictions.
  • There is no chat, no public profile, no user content and no ads, and the game collects no personal data.
  • In-app purchases are optional and sold by Apple. Use Ask to Buy and Screen Time to approve or block them.
  • The stunts are fiction: please remind young players never to try them in a real vehicle.
  • Questions about your child’s data: email hello@celikworks.com with the subject “Parent privacy request” (see Children and teens).